A returns portal your shoppers actually like, automated workflows your ops team will love, and a smaller environmental footprint your brand can stand behind.
A portal that respects your customer's time, an automation engine that respects your ops team's, and tooling that respects the planet while it's at it.
Your shoppers start a return, select a reason, and pick a refund method — in under 60 seconds, from your storefront, in your brand.
Auto-approve VIPs, route high-value items for inspection, send low-risk returns straight to restock. Set the rules once; the engine handles the rest.
Generate labels for USPS, UPS, DHL, Royal Mail, and 30+ regional carriers. International duties and customs are handled automatically.
Process refunds to the original payment, store credit, or an exchange in a single click. Most refunds clear within 48 hours.
See which SKUs come back most, what reasons drive the highest rates, and how much each return really costs — broken down by channel.
Send returned-but-pristine items to your recommerce partner automatically. Recover margin, reduce waste, give products a second life.
Once you install ReturnFlow on your storefront, every return follows the same calm, predictable path — no matter the channel, region, or SKU.
From order history, an email link, or a QR code in the package.
Picks items, reasons, and a refund method — store credit, exchange, or original payment.
Auto-rules handle 80% of cases. Edge cases land in a tidy review queue.
Once the carrier scans the label, the refund triggers automatically.
You should not be punished for being a great merchant. Pay for the platform, not the volume of returns your customers request.
Native integrations for Shopify, Shopify Plus, BigCommerce, Magento, and any headless commerce stack via API. Webhooks cover the long tail. Most teams are live within a day.
Never. The Starter and Growth tiers are flat monthly fees with unlimited returns. We do not penalize you for being a customer-friendly merchant.
We support 30+ regional carriers including DHL, Royal Mail, Australia Post, and BlueDart. Customs forms, duties, and tracking are all handled automatically.
Shoppers can opt into a consolidated, lower-emissions shipping route. We calculate the carbon impact per return and offset it via verified reforestation partners. You can surface this in your portal or hide it — your call.
Yes. You can write rules in plain English (e.g., "auto-approve returns from VIP customers under $200") or in JavaScript for complex cases. Most teams never need to touch code.
Most teams are live in a week. We migrate your existing return reasons, store-credit balances, and historical data at no cost. There's a sandbox to test before you flip the switch.
Install in five minutes. Keep using your existing storefront. Cancel any time — but you probably won't want to.